Privacy Policy


CountryPlace Mortgage is committed to providing you, our customers, with outstanding products and services while protecting your personal information. Providing the highest quality products and services requires us to collect, maintain and use certain personal and financial customer information about you and your activities with us. Protecting this private information, however, remains our highest priority. For this reason, this Privacy Policy outlines our procedures and our pledge to constantly protect the private information you have entrusted us with:


We Do Not Sell Your Customer Information To Anyone

We do not sell your Customer Information (described below) to anyone. We also do not disclose your Customer Information to any nonaffiliated third-parties, other than as allowed by law or as described in this Privacy Policy. This means that to protect your Customer Information you do not have to “opt out” or formally request that we not disclose your Customer Information to parties that are not affiliated with us. We may, however, sometimes disclose your non-public personal information to our contracted service providers and affiliates as permitted by law in an effort to better serve your needs or to provide better products or services to you.


Collection and Use of Customer Information

We collect, retain and utilize information about you necessary to operate our business and to make products, services and other opportunities available to you. Much of the information we collect, such as account balances, credit information, and payment history, is of a non-public personal nature. We obtain this non-public personal information (collectively, “Customer Information”) about you from a variety of sources, including the following:

  • Information we receive from you on applications and other forms, such as your name, address, phone number, social security number, employment, assets, income and debt;
  • Information about your transactions with us, our affiliates or others, such as your account balances and payment history; and
  • Information we receive from a consumer reporting agency, including your credit history and creditworthiness.


Maintaining Accurate Customer Information

We have established policies and procedures to ensure that your Customer Information is accurate, current and complete. We will work to correct inaccurate Customer Information in a timely manner. If you have any reason to believe that your Customer Information is incorrect, please contact your customer service or account representative at the toll free number listed on your account statement. We will promptly investigate the situation and, when appropriate, update our records accordingly.


Protection of Information

We maintain appropriate policies and procedures to protect the security of your Customer Information. All of our employees have agreed to comply with our Privacy Policy and receive training to better understand the importance of confidentiality and customer privacy. We restrict access to your Customer Information to those employees who have a business reason for using such information. If you decide to close your account(s) and/or repay your loan(s) or other obligation(s) or otherwise become an inactive customer, any Customer Information we have about you will remain subject to the practices described in this Privacy Policy.


Customer Information We May Disclose or Share

In the course of conducting our business and servicing your needs, we do not disclose your Customer Information to anyone except as permitted or required by law. To conduct our business we may disclose Customer Information to, (1) financial service providers and other financial institutions with which we may enter into joint marketing agreements from time to time, and (2) as otherwise permitted by law, under the following circumstances:

  • To Marketing Service Providers and Joint Marketing Partners. We may disclose all Customer Information, (1) to companies that perform marketing services for us, or for us and other financial institutions jointly, and (2) to other financial institutions with which we have joint marketing agreements. We will only disclose Customer Information to those joint marketing partners who agree to keep your Customer Information confidential.
  • Third-Party Service Providers. We may disclose all Customer Information to third-party service providers that we have engaged to help deliver our services and products to you, and that have agreed to keep your Customer Information confidential.
  • Among Our Affiliates. We may share certain Customer Information about transactions and experiences with you with our affiliates. This Customer Information may include identification information, account balances, and payment history.
  • With Other Non-Affiliated Third-Parties. In addition, we may share Customer Information about you with other non-affiliated third-parties, as permitted by law.


Application of Our Privacy Policy

This Privacy Policy applies both during and after your customer relationship with us. In the event we revise this Privacy Policy, we will send our customers a copy of the new policy. Our former customers will also receive a copy of the new policy to the extent required by law. Please read this Privacy Policy carefully and keep it for your records.

Click here to contact us with any questions, comments and/or opt-out requests.

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